[Skip to Content](/content/pages/returns#MainContent/index.html) New [Sport Hydration](/content/products/hydration-sport-drink-mix?variant=43125359280199 "https://www.skratchlabs.com/products/hydration-sport-drink-mix?variant=43125359280199"/index.html) flavors! Free shipping on USA orders over $59! Free shipping on USA orders +$59 Backed by the [Skratch Labs Guarantee](/content/pages/skratch-guarantee "Skratch Guarantee"/index.html) Backed by the [Skratch Labs Guarantee](/content/pages/skratch-guarantee "Skratch Guarantee"/index.html) New [Energy Chews](/content/products/energy-chews-sport-fuel?variant=42972392030279%20 "Energy Chews"/index.html), now in a resealable bag! New [Energy Chews](/content/products/energy-chews-sport-fuel?variant=42972392030279%20 "Energy Chews"/index.html), now in a resealable bag! Slide to Previous Message Slide to Next Message + # Returns #### ✓ backed by the skratch labs guarantee We guarantee that our products will help you perform better. If they don’t, we’ll help you find something else or refund your purchase. It’s on us -- when you buy from a Skratch Labs Authorized Reseller -- because we’re here to help. To begin the return process please email us at info@skratchlabs.com and let us know your name, order number when applicable, and item you are returning, and if you want to exchange or refund. If your request is approved, depending on if you are returning, exchanging, or refunding you can expect the process to take 1-3 weeks. **Guarantee Guidelines:** Skratch reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Guarantee. If you have any questions regarding whether a seller is an authorized Skratch seller, please contact us at sales@skratchlabs.com. 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